Devices loose settings

[Doni_Nvrro]

I’m experiencing some problems with settings configuration.
My apps requires Google account in white list to connect.
In the settings configuration i save information like year to work, counter, adress to send emails, and some information to automatize work user.
Many devices, i don’t know when and how, loose data settings and the reports, workflows and slices in the app don’t work.
I’m experiencing this problem with Android and iOS devices and can’t find whats happening.

Thanks for your help
Toni Conde

[Aleksi]

Hi, when you are talking about “setting configuration”, do you mean Usersettings in the hamburger menu?

[Doni_Nvrro]

Yes Alexi, right there.
the data recorded in usersettings was erased automatically, and i don’t find how
It could be for a “cleaner” software in devices ?

[Aleksi]

Does your app need authentication?

[Doni_Nvrro]

Yes Aleksi, with Google Account

[Aleksi]

Let’s see what our device expert will find…

[Doni_Nvrro]

Thanks @Aleksi

[Doni_Nvrro]

Hi Aleksi, have you got any answer about why devices loose usersettings information ?

Thanks and regards
Toni Conde
Doni Software

[Aleksi]

Have you seen this with the editor? Normally when you save the new app version, it will clear your Usersettings.

[Fabian_Weller]

Hi @Doni_Nvrro have you found the reason why some devices loose the UserSettings?

UserSettings not Saving Questions

Now we also seem to be affected. On Samsung Galaxy S8 sometimes the User Settings are blank on a restart. This is happening occasionally. This is not happening with Samsung Galaxy S9 with the same App. Did anyone find the reason? Edit: We set the UserSettings as the starting view. As @Rob_Just mentioned here, the starting view opens up only, if the app is first run or the cache\data has been cleared from the app. The fact that our App occasionally starts with the UserSettings is a proof that s…