Solved: Hours of AppSheet support - Page 2

Lucinda_Mason · 08-09-2020 08:31 AM

Just curious, what hours do the AppSheet support staff work? Are escalated engineers available all of that time?

I corresponded with two different support staff yesterday on an issue I’m facing but haven’t heard anything more since 12:58 pm EST Saturday.

The initial response was extremely quick. The subsequent emails were timely. I figure they are just trying to solve the problem but was curious if someone would be working today.

Not complaining, simply curious.

Aleksi

Yes Google Sheet can support worksheet name up to 50 chars and when you create the app or regenerate the column structure, you are fine.

The issue is that when copying the app and it’s data from Google Sheet, we first export the Google Sheet as an Excel sheet (XLSX type). And the truncation of the worksheet name happens there automatically and internally to confirm the 31 chars restriction. So as a fix, better to reduce the sheet name less than 30 chars. We are going to add some information so you would not find your app in that situation when copying it.

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