How long usually Appsheet support resolving problems?

[Boleslav]

The main question is should I expect them to solve the problem within the next month? Or would it be safer to create a new application and copy all the formulas manually? Please share your experience.

I have a case that they try to resolve for a month. I found the problem on the second day, isolated it and reproduced it in a copy of the app. I have a problem with the email not getting the results of formulas from inputs. I found out that in the email task I have a input without a name and if I override all inputs in the bot the problem disappears. The main problem is that this happens with all email tasks. I created a copy of the application, deleted all tasks of all bots and created one task from scratch and still the same problem remains there. So I know exactly what the problem is, it's on the back end. At the same time I decided to look through the documentation in the copy of the app where I deleted all bots and all tasks and found in the documentation the names of tasks that I had long ago deleted. So, what we see in the web interface is not all there is some residuals in the app that we do not see. And it seemed that it could be easier to take and copy the app because only formulas and bots should be copied, but the error is copied along with them. Why does copying an app cause tails of problems? Why can't you copy an application in such a way that only the data you see in the web interface is copied?

[Aurelien]

Hi @Boleslav 

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@Boleslav wrote:

is not all there is some residuals in the app that we do not see.

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Did you try checking each part of the menus displayed at hovering the Automation icon?

[Boleslav]

As has been said below it's not just me. I created a completely new app and added only sending email with inputs the problem remains. I think the problem is in this empty input which was not there before. There was a list of only those inputs that you have declared in the task.

[scott192]

Also check that your deployed version is being used by your users.  Quite often users never shut down the apps...they just close the lids of their laptops at the end of the day and open them the following day.  Thus some users are stuck on old versions of your app and consequently old versions of the bots that ran in them.  It's worth a check...

[AleksiAlkio]

I made quickly a small test and seems to be a bug when you have more than one input in your task.

[Boleslav]

I just created a new app and added only sending email with inputs and found that it doesn't work either, it seems to be a global problem indeed. I think the problem is this empty input which was not there before. There is a duct tape solution if you change all inputs in the bot schema then everything starts working.