How to sync app on start

[dev2]

Hi all,

I’m having issues with my users, this is the second time that happens.

At opening the app, the device does not load the latest version.

Is it normal ? Should I do a specific action for updating all versions ?
I figured out lately that I can click on the button

But I’m not sure of what happens at clicking here : will they ALL see the message, will they ALL have the newest version…?

Here is the user version: (1.000097)

Here is the current actual version: (1.000124)

Obviously, this particular device met an issue at updating versions for a long time.
In addition, other users did not have trouble like this one.

Many thanks for your help

Aurelien