I'm not sure how this is considered "support"

I've got an app that's secure (meaning login is required), but we're not managing the user list.

  • I'm trying to get an automation to run using the "bypass security filters" toggle - which, you would assume based on the name, description, and documentation, that turning this on would essentially "bypass the security filters."

Reached out to support, as I was getting an error... check out the response:

MultiTech_0-1689260304474.png

MultiTech_1-1689260329265.png

MultiTech_2-1689260351721.png

MultiTech_3-1689260371579.png

MultiTech_4-1689260389707.png

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Requiring me to alter my build, IMHO, is not a solution.  It would be preferable in this situation to acknowledge there's some bug in the system, but inform me it will take a while to fix and then suggest the possible work around.  But simply coming back to me with, "Change your build" is not very constructive from my perspective.

 

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