Hi all, having a very urgent issue today.
I just made a clone of one of my apps, and received a cloning error for doing so. This is not out of the ordinary becasue the app being copied is large. I noticed that the new app data had coped successfully in OneDrive, so I closed the error and refreshed the my apps page.
This is often what I have to do if I make copies and becasue the app data has copied successfully the copy appears as an app despite the error - I assumed this would happen again.
When I refreshed all the apps were gone, the account subscription has changed from PREMIUM to FREE and the account ID has changed. Very concerning issue. I have reached out to support about this but I am in the UK and worried I wont hear back on this for a number of hours.
I have restarted my desktop, shut down and reopened appsheet and signed in/out but nothing is appearing. All the app data for each app is stored on office 365 okay but nothing is appearing online. I have used a tablet device to log in to the same account but cannot see the apps.
There is another user on the account that has not been affected but she has yet to refresh/logout of appsheet, we are worried if they do it will be lost for us both.
Any advice or experience with this issue is appreciated!
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