It’s very difficult to distinguish between the Bots/Events/Processes/Tasks.
Bot’s and Process’ appear to be almost identical except that Bots can trigger multiple processes based on an event.
Conditions within the Process window are almost identical to Events and frankly, I do not know why they are separate tools.
Actions can be inside of Automation but are the only tool that do not live within the Automation suite.
Tasks can trigger Actions but Actions cannot trigger Tasks even though, the word Task is almost synonymous with Action. There cannot be a task that is completed without an Action and vice versa.
The lack of distinction between these new tools is compounded by the fact that they do not act separately. For example, tasks can get created in the Bot window but the removal of those tasks in the bot window does not appear to remove them in the Tasks window. Either the Bot pane should house Processes, Events, and Tasks or these four items should be completely separate.
The amount of naming is out of control. I need to name the task, the event, and then each step within the combination of these things. Once you create a few bots it’s very difficult to distinguish between the various names and whether they are tasks, processes, events e.t.c.
All in all, it feels like this overhaul of the Workflows and Reports was supposed to allow for re-using existing pieces of events, tasks, or processes but instead, it feels like it’s multiplied the time it takes and the number of buttons, cards, windows, modals, e.t.c.
Everything to make this a great feature is already there, it just needs to be streamlined into one window where everything lives on a straight If Else line like the Process window. Reduce reduce reduce!
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