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Hello,
I created an automation bot that generates an Email using a GDocs template for the body of the email. When I click on the "Preview Email" button
I get this:
Which is what I want.
However when the bot actually runs the email I receive looks like this:
I don't understand why the preview shows the data correctly and the actual email doesn't. For context the Report uses a slice of just one Order, pre-selected elsewhere.
This is what the template looks like:
Any suggestions are welcome!
Solved
1 ACCEPTED SOLUTION
Ok, I figured out what is happening. Still think there is a bug, but I found out a workaround.
My Automation Bot is using an event that monitors a change in the table Control. However, the task is creating a report for data of the table Selected_Order, which is a slice of Orders.
Control has a Ref to Orders in the column [Selected_Order_ID]. If I prepend [Selected_Order_ID] to the column of interest from the table Selected_Order, it works.
However, and this is where it gets interesting:
If the Preview Email does follow the Ref column ([Selected_Order_ID]) in Control, why does it need to have "[Selected_Order_ID]" prepended explicitly for the actual email to show the data correctly?
This is the template that "works":
So, I could assume there is a technical limitation that seems to be undocumented regarding the relationship between the event and the task in an Automation Bot, but I think this is more of a bug, since the Preview Email seems to follow the ref without problems.
