Problem with workflow email link to form

[Lucinda_Mason]

I have multiple workflows that send emails based on data changes in my app. I have a similar problem with each one.

The link opens the app on my phone and, depending on how long it’s been since the data was synced, either opens up to a blank form or to the correct record in the form. It seems like, even though I THINK I am telling the app to sync it doesn’t before opening the form passed to it through the link.

https://www.appsheet.com/start/9d40e089-078d-4169-b2a0-113842ec0c2c#appName=Requests_Family-1296677&...<<[Encouragement_NO]>>&page=form&at=<<ENCODEURL(NOW())>>

I removed the a href= so you can see the actual text of the link.

On my laptop, if I have the app open in the browser and force a sync BEFORE clicking on the link in my email, then it goes to the correct record, otherwise it opens a blank form.
What am I missing? How can I force a sync when I click on the link? Or am I missing something else?

Thanks.