Public App- security

I have a public app that I have white-labeled and used for awhile. In the app, I use the Context(“device”) and obtain a device idea to have users sync their device to their matching data…this allows me to not have users create logins but instead just check in by choosing their name and then a run a process to match their name with their device. This has worked about 80% of the time, but lately I’m running into matching device id’s and if I use a go to app action, the other app doesn’t hold the same device ID for some reason (new issue). My question is whether I should re-engineer my app to go back to a user login…and whether there has any new attempts with public apps to make sure these logins are secure? Also, I’m extremely weary of being an AppSheet developer and was wondering where I go to pay for support?

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