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SMS Message Send not working?

Posted on 11-19-2024 06:09 AM
Kyric
Bronze 5
Bronze 5
Reply posted on --/--/---- --:-- AM

My SMS automations aren't working anymore. Has this happened to anyone else?

I can get it to come through to my Google Voice number, but it's not coming through to my iPhone, nor my colleagues iPhones. Haven't been able to test it on an Android phone yet.

The automation run is showing completed on the Appsheet Monitoring app.

I don't believe I've changed anything, and it was previously working for months up until yesterday.

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Posted on --/--/---- --:-- AM
Steve
Platinum 5
Platinum 5
Reply posted on --/--/---- --:-- AM

Please contact AppSheet Support for help with this.

Posted on --/--/---- --:-- AM
Trevwiller
Silver 4
Silver 4
Reply posted on --/--/---- --:-- AM

I am experiencing the same issues. Bots stopped sending SMS on Saturday. Opened a support ticket but so far no answers. Seemed odd the way it was handled. They almost immediately made me change to an email support ticket after looking at the app, but didn't say that they needed more time to evaluate there was something odd about concern for privacy stated. Was a weird experience still no answer. The bots show completed and the the step fired properly, but no texts.

Posted on --/--/---- --:-- AM
Steve
Platinum 5
Platinum 5
In response to Trevwiller
Reply posted on --/--/---- --:-- AM

Google Support is absolutely bottom of the barrel.

Posted on --/--/---- --:-- AM
devingu
Staff
In response to Trevwiller
Reply posted on --/--/---- --:-- AM

Thanks for you patience Trevwiller. We are well aware of the issue. The reason we are not replying yet is because we are still investigating and actively pursuing a resolution. We will keep you posted ASAP when we hear more updates. 

UPDATE: we are still working on the solution. 

Posted on --/--/---- --:-- AM
Trevwiller
Silver 4
Silver 4
In response to devingu
Reply posted on --/--/---- --:-- AM

Thank you @devingu ! Best of luck to y'all!

Posted on --/--/---- --:-- AM
Mauricio_Bick
Silver 2
Silver 2
Reply posted on --/--/---- --:-- AM

I’m having the same issue since Saturday.  I also have an open ticket with CS.

Hopefully they fix it soon.  

Posted on --/--/---- --:-- AM
Mauricio_Bick
Silver 2
Silver 2
Reply posted on --/--/---- --:-- AM

It seems to be working now.  

Posted on --/--/---- --:-- AM
Trevwiller
Silver 4
Silver 4
In response to Mauricio_Bick
Reply posted on --/--/---- --:-- AM

I just received a message that is scheduled for this time of day. The number has changed. In the past it would come from a consistent number for all appsheets automation SMS. Has the number changed for you as well or is yours consistent with previous messages?

Posted on --/--/---- --:-- AM
Mauricio_Bick
Silver 2
Silver 2
In response to Trevwiller
Reply posted on --/--/---- --:-- AM

It changed from +1(855) 593-8191 to +1(833) 991-0019.  

I also noticed that this formula now opens the web browser instead of the app on the iPhone.

Mauricio_Bick_0-1732056135451.png

 

 

 

Posted on --/--/---- --:-- AM
Trevwiller
Silver 4
Silver 4
In response to Mauricio_Bick
Reply posted on --/--/---- --:-- AM

Well I'm hopeful now on this possible resolution. I will wait patiently to find out what the issue that caused this was. It's 5 o'clock where I'm at so I think this can make for a good end of day.

Posted on --/--/---- --:-- AM
devingu
Staff
Reply posted on --/--/---- --:-- AM

Update: there's an issue with the Appsheet default SMS channel that we're working on, but to unblock yourselves you can set up a custom Twilio SMS Channel: https://support.google.com/appsheet/answer/11509435?hl=en#personal-twilio