SMS template on action

[dhdevans]

Back again.

Looking for a solution to an app i have running. I have an action button i've created that does 'External: start a text message". That works grand to take me to my SMS app, but i'd like to add a template using columns for this record along the lines of:

"Hello "&[First Name]&". We've received details for xyz from "&[Person]&" and would like to follow up."

I can't seem to get this to work despite putting the above expression in the 'Message' field.

Any ideas?

[1minManager]

<<CONCATENATE(
"Hello ",
[First Name],
". We've received details for xyz from ",
[Person],
" and would like to follow up."
)>>

[dhdevans]

Thank you 1minManager. Copy pasting this (with the << and >> on either side of the newly concatenated statement) fails with the following error:

Any ideas?

[1minManager]

Try removing all carriage returns and spaces in the formula (but not in the text).  Also try:

<<[First Name]>> 

Just to see if its something more basic or a bug

[dhdevans]

With << and >> surrounding the single column:

All carriage returns removed:

[1minManager · Accepted solution]

Ok, might be a bug.  Go to support in Top Right and start a live chat with them 🙂

[Steve]

The External: start a text message action type does not use templates; just use a normal expression.