Some users can't access app

[brunotbs]

Hi,

I created an app and invited some users to use it. Most users have been able to use it no problem, however one user is unable to login and gets the following error message: {"title":"An error occurred: Jeenee.DataTypes.ServiceDisabledException","status":403,"detail":"ServiceDisabledViaWorkspace","trace Id":"20f9264c4033e148a570f867d1718180"}

The user is definitely on the list of people allowed to use the app, as I invited them to use it and tried to access it through the invitation link sent to them. I suspect it might be something to do with permissions for that email account, but I can't find a definitive answer or a way to make it work.

Thanks

[Simon_Robinson]

Either their account is a child gmail account or there is an issue with the phone

[Kenza]

Hello, I got the same issue with one of my apps. Did you get any updates ? Thanks in advance 

[Guinho_Stiehler]

Ayo! I'm having the same problem here... it doesn't make sense for the service to be disabled via Workspace, because other users linked to the same domain are able to use the app without problems

[AlanRP]

Go to https://admin.google.com/ac/appslist/core TURN ON AppSheet

[Simon_Robinson · Accepted solution]

That works if you have a corporate google account.  But not for personal or especially children's accounts.   One quick work around for those is to setup a free Dropbox account with the same credentials and login with that instead.  You''ll have to change the setting to login with something other than a Google account.