Starting to receive this error again: "Unable to load image data. Image may be missing or..."

I have a client who has seen this issue in the past and we thought it was resolved but its starting to happen again. I donโ€™t see the issue reported here recently - what is the cause?


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It seems to come and go. Sometimes it works for weeks or months, then it will work sporadically. I think its to do with appsheets link to Google Drive.

Steve
Platinum 5
Platinum 5

Escalated.

Thanks Steve, sent an email to support earlier as well.

We have been adding more logging to identify the circumstances around this and have some idea now of a potential root cause. If all goes well we may have a fix for this coming soon.

Thanks Adam, here are some additional notes. Hope it helps:

This was reported by our CHICAGO Division manager, who had 2 Driverโ€™s routes where we noticed this issue:

Adam, are there any updates on this issue? Client reported several more today


Hi Adam, can you send status? The client is still dealing with this issue and needs theyโ€™re images.

Hi @Daisy_Ramirez , we are still searching for the root cause, but tomorrowโ€™s release should include at least one change that we believe may reduce the chance of this occurring.

Thanks for the heads up please keep me posted as theyโ€™re adjusting operations temporarily as a result. Thanks again.

@Daisy_Ramirez Todayโ€™s build has been released for a few hours now, and based on the logs so far it appears the change was effective at preventing most of these errors. There are still a few occurrences showing up that weโ€™ll continue to investigate.

hi, i have the same problem, with different apps the same situation occurs.
possible to solve it?

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