User Email authentication error

Hi all, trying to add a new user to the app. He has an apostrophe in the email that I think is preventing login? At the moment I have no other explanation for this.

I went through the normal process of adding a user, at first I thought the email wasnt correctly pasted into the field but after re-adding it was clear it was. The user sent me the screenshot from below. (I edited out full email/appsheet id) Just for the purpose of revealing the error message and email.

Is this a common issue? Or what can I do to resolve. Thanks

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