User Syncing Conflict

Hi all,

I have recently deployed an app and am now in the process of carrying out training. Of course, with this comes new scenarios/issues needing to be adressed.

With the app there are mutliple users that will ultimately be logged in at the same time. Two users who were both working on the app, were syning the app simultaneously. One user had not made any changes but just clicked to sync and the other had just uploaded an image/updated a record. When they synced the user who uploaded new content had lost this upload.

Is this due to the timing of each sync i.e. the user for hadnโ€™t made changes syncing first and that now being the updated/latest app version? Or is it the case where two users syncing at the same time causes conflict and nothing changes.

Very concerning either way if more than one user cannot sync changes. I assumed having an app that allowed for multiple users to be included would allow for syncing simultaneously?

Any thoughts on this let me know

These are my current sync settings.

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