Way to remind users about unsynced entries

[sloganuga]

I am running into several instances of users having syncing issues for "data older than 90 days."  I am thinking users may occasionally have sync issues (We work in remote areas without cell service), forget about it, then come back and do another inspection.  When they try to sync, the old data is hanging it up.

I am trying to figure out a way to warn or remind users about the unsynced data, but obviously it's on the device so don't know about it.  It's easy enough to send a monthly reminder email, but wondering if anyone has a clever idea to help prevent this.

[peterson · Accepted solution]

My dear, you have a BIG PROBLEM!!!

Probably it happened because some day the app was unstable or you were maybe updating it and the user kept working while the app was under maintenence and one sync failed, as a result of that, all the users  sync will need to be lost in order to make it work again.

You'll need to reset the chances and all edits will be lost this is the only way I know you can make this app sync again. Open you side bar menu and you'll see reset local changes option. Click there and accept because this device is unable to sync. 

Sorry to be the one who's telling you that

[peterson · Accepted solution]

My dear, you have a BIG PROBLEM!!!

Probably it happened because some day the app was unstable or you were maybe updating it and the user kept working while the app was under maintenence and one sync failed, as a result of that, all the users  sync will need to be lost in order to make it work again.

You'll need to reset the chances and all edits will be lost this is the only way I know you can make this app sync again. Open you side bar menu and you'll see reset local changes option. Click there and accept because this device is unable to sync. 

Sorry to be the one who's telling you that

[sloganuga]

Thanks for the reply. I am aware of fix “recovery mode”. But more interested in ways to minimize this happening in future.

Note I have hundreds of entries per day so see a range of odd issues.


Thank you,

Stephen Logan, ACF, RF
F&W Forestry Services, Inc.

[AleksiAlkio · Accepted solution]

One way to warn the app user if he/she is using the app regularly.. add a virtual column to an additional table with one row only. Use NOW().

And then add an event action to your other tables (form view) to trigger a warning pop-up if the difference is more than for example 30 days.

If the app is in offline mode, the DateTime value is not updated because it's in another and not related table.