Workflow action says completed successfully in audit logs but task did not actually complete

[Daisy_Ramirez]

I have a workflow that processes when a user presses a button: it creates several files and attaches them to an email, sends the email, updates the status of the existing record, and finally updates the status of a related record.

The related record update has a sporadic issue. It’s a “Data: execute an action on a set of rows” type action and for the most part, works consistently. Sometimes it appears the action doesn’t run when all other components of the workflow run fine. In this case, I ran the audit trail and can see the action reads it ran successfully - but when I look at the table the data was not updated causing issues operationally - data visible that shouldn’t be.

How can this happen? Is it a sync issue? Posting to Google Sheets type problem?

Any ideas would be greatly appreciated as we’ve been dealing with this one for weeks. Thanks so much.