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Dear AppSheet Dev/Support Team,
Here is an improvement suggestion.
When filling a ticket, the conversation remains in my inbox, but I can't get the history of my initial ticket.
When going at the documentation page, we see the list of pending tickets:
However, nothing is clickable, so we can't get any more information.
I would expect to see:
- (at least) the ticket initially provided with attachments
- history of conversation
- history of actions made on the ticket
Motivation:
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1) Lot of users, including me, are frustrated of the lack of information about our tickets.
For instance, I had a ticket pending for almost one year...then closed. I had to build a workaround to solve my situation, which would save time if the bug was solved at this time.
2) The "in progress" status information is fine, but probably redundant if the only tickets displayed here are in progress.
3) We would like to see something different than the usual:
"Hi [name],
Thank you for contacting the AppSheet Support Team.
I am sorry that you are still facing the issue. I have escalated the issue with the specialist team and they are looking into it.
I will get back to you once this gets resolved.
In case of any issue please feel free to contact us.
Best Regards,
AppSheet support team"
Many thanks for considering!
