private messages

[CaroC]

Hello, did the private messages option disappear? Change of location? I had several conversations and I can't find them. Someone did the same?

[Michelle · Accepted solution]

@CaroC,

Apologies for the delayed response. 

Thank you for reaching out to us.  The issue should be resolved.   

Thank you,

Michelle | Community Manager

[MetroTesting]

This thing is happening to me. I cannot find my old private messages.  Can someone please tell me what is the solution?

[blue1]

@Michelle I cannot see any option of sending or viewing private messages, where should I look for them?

[Michelle]

@blue1,

You can locate your private messages in the drop-down located by your avatar.

Thank you,

Michelle | Community Manager

[blue1]

Yes, I can see them now after @kasey fix it. Thanks!

[matthewnichols]

Hi @blue1 and @MetroTesting Apologies that you both are experiencing this. We are looking into it and will get back to you as soon as possible. Thanks for your patience. 

[kasey]

@MetroTesting @blue1 

You should now be able to send and view private messages. 

Thank you,

Kasey | Community Manager

[blue1]

Hi Kasey, thank you, it works again!