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Helping a user to subscribe to Google Colab Pro

Posted on 07-04-2022 06:45 AM
mbarton
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We have Google Enterprise. A user wants to use Colab Pro and has tried to subscribe but receives the message "Your Google account isn't authorized to use Google Payments. Please contact your organization's Google Apps administrator. [OR-DDUH-01]"

I have gone onto Google Pay and have tried to add another payment user but I do not see the option to add another payment user (as indicated in help notes) even though I am full admin in our Google Pay and it indicates I should be able to add other users. 

Any advice on how my end user can subscribe to Colab pro? Does he need to create a new Project in GCP for this and set up a billing account? I tried help agents on Google Pay side but they were unable to assist. Thanks

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Posted on --/--/---- --:-- AM
mbarton
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Reply posted on --/--/---- --:-- AM

Many thanks, it was a case of just having to switch on Google Pay for the person in question. More simple than I had imagined! Thanks for your help!

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