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Validating character count in google translation api v3

Posted on 04-03-2024 10:32 PM
carltgc
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We are facing an issue with the billing for our translation services using the Google Translation API. Its been pending with the support team for the last 2 months and we are yet to get a proper reply or clarification on the query. We have provided all the inputs including the estimated daily character count which differs significantly with what google is showing as the character count.

All we need is someone to help understand why there is such a stark difference. The technical team has been unavailable all this time to come on a call and provide any inputs.  Every few days 1 get a response saying , we will get a revert in 2-3 business days. Not sure if they are that busy or don’t have any answers.

Anyone facing similar issues ?

We are unable to escalate this further as there seems to be no way of doing this . Anyone aware of how do we escalate ?

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