Incorrect Customs Declaration for Gift Item - Google Cloud Certified Merchandise

Unfortunately, despite the item being a gift, it was incorrectly marked as a "salle goods" on the customs form. This error led to me being charged an extremely high customs fee, which I should not have had to pay for a gift. I find it unfair and frustrating to be penalized with such a significant customs charge for a reward that was meant to be provided at no cost to me.

As per customs regulations, gifts typically qualify for exemptions from these fees. However, due to this misclassification, I have been burdened with fees that were unjustly applied. I kindly request a review of this issue and a refund of the charges, as the package was clearly a gift, not a commercial purchase.

3 5 253
5 REPLIES 5

How to get swags ?

I have completed the Google Cloud Security course, and Google has rewarded me with a voucher to claim swags.

I'm just waiting to see what happens with mine, which should arrive this week. If I have to pay taxes, I'll give up on continuing this season.

Hi everyone,

I sent an email to googlesupport@robertsonmarketing.com and received assistance with customs fees and taxes. The support team responded within 1-3 business days, excluding weekends. I hope you all have success with this process as well.

Top Labels in this Space