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Error connecting to AWS RDS PostgreSQL

I can connect to my databased using pgadmin and other client. However, for Looker Studio, even after whitelisting the IP address, I am still not able to connect and the error message is quite vauge and not providing any useful information. Any ideas?

This is the error message I got:

Sorry, we encountered an error and were unable to complete your request.
Error ID: 3c487492

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