Re: Unable to Send Email Error

plabs · 11-18-2024 07:00 AM

A day ago i stopped receiving looker studio reports.

When troubleshooting, i tried the send now button and got an error saying "unable to send email"

I have another looker account which is working fine. It seems to be this account specifically with an issue.

How do i fix troubleshoot or fix this?

If someone from looker support can please follow up as soon as possible.

Lobo-Google

Hi @plabs, thanks for your post.

Have you checked your Spam folder? There is currently an issue where some Looker Studio reports are being sent straight to Spam folders. If this is your issue as well, can you please add a comment to this post for us to track and keep you updated?

Regarding the send now issue, there can be several factors that may be causing the email not to be sent. The Schedule automatic report delivery documentation page has a very detailed troubleshooting list.

KBAUS

This is not a spam isse. Almost all my client scheueld email repotrs stopped sending over the weekend here in Australia. When I go to manually send the email I get this error: "Unable to send report".

There are now multiple reports of this bug in the community. Can Google please look into this ASAP. I have over 20 reports sending daily and my only option is to download the pdf and send manually.

JohannaK

Yes, I agree, this is not a spam issue, because the report is not send at all. If I click Send in the Looker, its says right away that "unable to send".
It seems like the problem is spreading. I have used several scheduled reports. First failed one report, now every one of them. My colleague has no such worries.

zacharyh

I am experiencing the same issue where the reports will send from one account but not another account. Please fix asap.

plabs

can you please look into this. Google support is absolutely abysmal.

You have an entire community freaking out over this and you are doing absolutely nothing.

This is absolutely unacceptable.

KBAUS

Hi Lobo, could we plesase get an update. Google is still silent and completly ignoring this critical issue.

bmat

Still getting this issue intermittently. Getting someone else to "reset" the daily send often fixes it for awhile but then it will just stop sending.

plabs

thanks for the follow up but spam is not the issue and everything on the documentation does not apply to me.

everything was working for years up until yesterday.

Something changed on the software side. not on my end.

This has nothing to do with spam. the email is not being sent by Looker.l It gives an error instead.

I have other looker accounts with other emails which are working fine.

So something specifically with my account is blocking emails from being sent.

How do i address this?

kdoode1

I am having the same issue. I am unable to send reports from one account. But I tried from another old account, as plabs above said above, and I am able to send out a report. I'm not able to switch accounts so a fix to my current account is important.

ustarsbi

+1 ... Me too... It was working fine... suddenly on 16 Nov it stopped working...

plabs

As you can see there are many people with the same "unable to send" error issue which started on the same day for all of us.

Can someone in google support please follow up and determine the cause and provide a fix please.

this is very important for my business.

jyoung

+1

SM_report

Same for me

carlusmc76

Same for me. There are no errors in the report. I can download it without any problems. I can share a link to it without any problems. BUT I cannot email it. I get the same error that everyone is experiencing, "Unable to send report". I tried deleting the schedule. I tried editing the schedule.

ustarsbi

No one from google even reply... Are there anyone from Google looker team even here???

plabs

can someone from google at least acknowledge there is an issue and they are working on it? what's the point of this forum if noone from google even pays attention to it?

melanie_bau

Hello. Same here. Since 22/11, no report has been sent, even though nothing has been changed on them and they've been running for months with no problems.

fmueller

We've had the same issue as well for the past few days.

Fernando_deObes

+1, help please!

Ajesss

Same here in France, tried to change the sender, worked for a day then stopped. Can you do smthg about it ?

@Lobo-Google ?

SITE

Hola, tengo el mismo problema, desde el 28 de noviembre no se envían los correos de todos los informes que tengo y tampoco funciona desde la opción "Enviar ahora" de programación de envío. Por favor reportar qué error tienen y solución, gracias de antemano.

kdoode1

Mine started sending again on 11/26.

plabs

emails now going through for me as well

Ajesss

Still having an issue here. Did you do something in particular ?

plabs

emails just stopped again today with unable to send error.

Completely random when the system chooses to function properly.

Google really is dropping the ball. Makes me want to stop using all of there properties all together.

kdoode1

Mine stopped again. 4 of the 6 reports went out on Sunday and 0 went out on Monday.

nz_Grace

Same, it always stops on Sunday ( only couple of reports got sent on Sunday). I tried to share the dashboard with other gmail account to send, but it would stop on Sunday again. Should we upgrade to Looker Pro to get it fixed or Looker Pro has the same issue?

kdoode1

To be honest with you I wouldn't upgrade. Looker seems to be pretty buggy to me and as you can see the response is lacking for Google. Definitely not impressed enough to spend money on the product.

nz_Grace

The google report became very important for our team. We are hoping to get it sorted before Xmas. Just not sure if the same issue happened to the google Looker Pro users. If yes, then it is not point to upgrade.

bmat

+1 Since Sunday 12/1

Carlos_Leon

Several users are experiencing this same issue. The best way to get Google's attention is to vote for the issue in the official issue tracker.

Ajesss

It's a bit funny because this issue is open since Jan 27, 2022. Its seems that this is ongoing for quite a while now without any response from Google Team. Is there a captain onboard ? Or a doctor maybe ?

jeffgrahamparam

@Lobo-Google please give us an update on this bug. Mission critical for Looker Studio if it can't push reports out to stakeholders.

Jquist

+1 Happened to me too.
We are sending many hundreds of reports a month.
Stopped on 4th December.

Can "Send now" or "Schedule."

Hope Google will fix it soon.

pepek

+1 Any fixes out yet?

mkelly127

Same here, need a response from google. Impacting business at over 500 stores

tmichael

Me too have the same issue

FelipeAnonimo

Same issue pls Fix ASAP

BIMERAP

Same issue pls Fix ASAP