CaseSearchEverything API

[nehasrivastava]

Hello

I'm looking for a solution into using CaseSearchEverything API. As I understand

1) it returns all cases based on created time based filter . Does it return also updated cases. Does It returns cases based on created time only? What happens when a case is updated. How to get based on updated time.

2) Also how to get All comments for all cases instead of just one case id at a time ? We can get all cases using the above api but then have to do get comment using caseid, so it is doable but would be nice to get all related information together .

Appreciate any pointers Thanks

[TonyH · Accepted solution]

I wasn't able to find a way to pull bulk comments from multiple cases.

/api/external/v1/cases/comments is again limited by caseID but it does allow you to filter based on creation vs modification time.

[SOAR_Engineer]

Do you need all closed cases? I use "cases-queue/GetCaseCardsByRequest" to pull all open cases and then grab the comments from them. 

[nehasrivastava]

Does CaseSearchEverything only returns closed comments? I tried GetCaseCardsByRequest in the swagger, I does not return the comments in the schema. 

[TonyH · Accepted solution]

I wasn't able to find a way to pull bulk comments from multiple cases.

/api/external/v1/cases/comments is again limited by caseID but it does allow you to filter based on creation vs modification time.

[nehasrivastava · Accepted solution]

Yes comments vai case ID is possible. So there is no API for comments included in response. Will look into time filter but ideally need to return cases both created or updated in a range