Admin Console won't open - getting support

[PM-Vee]

I know this has been here a few times. I've done all the troubleshooting.

I have an approved and confirmed nonprofit account. I'm using the correct email and password. It's a non-gmail account and it's on the list of Admins on the dashboard. I can even make changes on the dashboard to the list of other admins (all gmail accounts for some reason, so not helpful).

Google asks me to choose the account I want to use to go to admin console, I click it. And nothing happens.

• I have already reset the password and added a passkey.
• I've turned off my virus protection browser extension.
• I'm writing this from an incognito browser.

What else can I do? How the heck do I get actual support?

[StephenHind]

You get support at https://support.cloud.google.com/portal/ but you will need to sign in with your Google Workspace account to get there.  Can you provide a screenshot of what you're referring to as if you are signed into the Admin Panel that's only possible wit your Workspace account also.

Feel free to send me a direct message rather than sharing with all.

[PM-Vee]

I'm new enough here that I can't even find the direct message option, sadly. Below are some screenshots with specifics black out. In the first one from the Workspace dashboard, the same email that's first on the Current administrators list is the same as what's showing in the upper right profile and the same as the one I click on the "choose account" sign in page (2nd screenshot). Only when I click it, nothing happens.

[StephenHind]

@PM-Vee If you go to my profile then you should see the option to Direct Message  at the top-right.

The screenshot you have sent, however, is only about your Google for Nonprofits account and nothing to do with Google Workspace for Nonprofits.  Have you gone through the process to register for Google Workspace for Nonprofits in the Google for Nonprofits tool?  If so you should be able to see something like this:

If you can't you haven't applied for it.  If you can then you need to go to https://admin.google.com/ in an incognito window and sign in with the username and password you set as the Google Workspace admin (not one of the Google for Nonprofits admin you're showing in your screenshot).

[PM-Vee]

Thank you. That does answer part of it. I have registered for workspace and do have the approved status on my nonprofits page. When I go to admin.google.com to sign in with the same account I used to activate it, nothing happens. I signed up with this email as the admin so I don't know of any other email they could be looking for. It doesn't say "you're not an admin" or "you don't have access." There's no error message. It just sort of blinks (the screen, that is) and stays on the login "choose which account" screen."

Here's a screen record: https://drive.google.com/file/d/1AjIpnVM8u2_f8JO8cPdktjZh1W2CMx40/view?usp=sharing 

I think there might also be some underlying account issue. I don't have an option to direct message you. Only to block or friend. At least I know I was right place, but there's clearly some status or permissions I'm missing. I may try to get super admin status. I'm not sure what other options there are.

[StephenHind · Accepted solution]

@PM-Vee thanks for the video: I don't know why you can't direct message.

The video shows that you're trying to sign in with an account that's not he one specified as the Google Workspace admin: when you signed up for Google Workspace it asks you what email address you want to be admin, and sends an email to that address so you can set the password; do you still have that email?  If so check what email address it was sent to and then you can try accessing using that email address.

[PM-Vee]

Thank you very much for your help. I don't believe I received that email. I think a previous employee may have registered, so I'm going to look into super admin status.