Solved: Admin Console won't open - getting support - Page 2

PM-Vee · 04-05-2025 06:02 AM

I know this has been here a few times. I've done all the troubleshooting.

I have an approved and confirmed nonprofit account. I'm using the correct email and password. It's a non-gmail account and it's on the list of Admins on the dashboard. I can even make changes on the dashboard to the list of other admins (all gmail accounts for some reason, so not helpful).

Google asks me to choose the account I want to use to go to admin console, I click it. And nothing happens.

I have already reset the password and added a passkey.
I've turned off my virus protection browser extension.
I'm writing this from an incognito browser.

What else can I do? How the heck do I get actual support?

StephenHind

@PM-Vee thanks for the video: I don't know why you can't direct message.

The video shows that you're trying to sign in with an account that's not he one specified as the Google Workspace admin: when you signed up for Google Workspace it asks you what email address you want to be admin, and sends an email to that address so you can set the password; do you still have that email? If so check what email address it was sent to and then you can try accessing using that email address.

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