Autocrat

Hi good day

Our school has recently started using Autocrat for emailing reports

I am having am issue that I have no idea on how to solve:

When I try to run jobs I keep getting a message saying "invalid emails" but if another user runs the SAME job the job goes through successfully

 

I have tried resetting tags etc and I am still seeing that error on all the sheets I am viewing

Can someone please assist? I am Attaching pictures of the error

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thank you

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