Hi,
I am working for a client who wanted a new email account/Google Workspace set up for her existing domain.
The domain is hosted on SquareSpace and she has an email/GoogleWorkspace already attached there.
This new email/new GoogleWorkspace account would basically replace the old one and the emails would be forwarded from her old email to the new email.
Thing is I didn't know Google Workspace had to be set up on SquareSpace! I was going through the process of setting it up via Google and stopped when it came to the banking info as I realized the prices for the Google Workspace packages were different than on SquareSpace. I did not enter any banking and therefore could not start a trial either.
The new email address (that I want and need) is living in the ether in Google. I cannot access it, enter its admin console to delete it nor can I see it from her other accounts because it hasn't been activated (no banking info entered).
I have tried contacting Google via the form and was hoping they would call me for the time I selected from the dropdown but all I got was a response to my email telling me I just had to enter my banking info?
All I want to do is cancel it so I can use that email account on SquareSpace to register the GoogleWorkspace through there.
Can you please help me to remove/delete the email account I need so that it is freed up to use on SquareSpace Google Workspace? Everytime I try to log in with the new user account and password I just get redirected to the billing and there is nothing else I am able to do with it.
Any help is greatly greatly appreciated!
🙂
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