Events from Non google accounts/calendars

[ajojose33333344]

Hi Team,

we face an issue, whenever someone sends an invite to a group or user by using a non-google account/calendar the user/group gets the invite but it never gets added to the user's calendar automatically.

for example,   The receiving id is a google workspace id ajo@xyz.com   and if I am sending an invite from ajo@gmail.com  using google calendar then the invite gets added to ajo@xyz.com google calendar. 

But at the same time, if ajo@outlook.com  sends an email to ajo@xyz.com  , ajo@xyz.com  receives an invite email but the invite never gets added to the ajo@xyz.com  calendar.

Any suggestion/workarounds to add those invites from non google accounts to my google calendar automatically.

[newman]

Have you enabled Invitations from everyone—All events appear on user calendars? 

https://support.google.com/a/answer/10985109?hl=en

[ajojose33333344]

will try that and will let you know,thanks

[ajojose33333344]

@newman Its already turned on.

[newman]

Is it happening to all users or a subset?  There is also a setting for each user, they can set which invitations get added to their calendar, just like the admin setting. It's under general settings  I doubt all the users have the individual setting turned off, but it's possible.  I tested in my account and demo account and had no issues, the events showed up.  This may need to go to support. If the admin setting is on, the end user setting is on, and email invite has an ics attachment, the event should be automatically added to the calendar. 

[ajojose33333344]

@newman Thanks, the user side settings is also enabled.

1)are you sending the email from a non google calendar belongs to a non google account  to google user who is using google calendar.

2)does the invite automatically gets added to your google user calendar?

[newman]

1) I sent the test invite from a non-google calendar belonging to a non-google account.  I tested from a Microsoft account and a webmail account.

2) Yes, the calendar events automatically appear, I just tested again, and they are still automatically appearing. The 3 different environments are working.  

[ajojose33333344]

That's great, any idea what I am missing here

[ajojose33333344]

@newman  you are right, in the user account perspective it is true.

Can you guide me with the behaviour, if I am sending the invite to a Google group to which the user is part of.

[newman]

For an invitation is sent to a Google Group, the group settings will determine if it can automatically add the event to the calendar.  You have to have the ability to see the members of the group for events to automatically add.  You can't give that privilege to an external user unless they are a member of the group. Below is the message you would get when attempting to send an invite when you are not a member of a group.

You do not have permission to see the members of this group.

To automatically add this event to members' calendars, you first have to request access from the group's owner.

Otherwise, members will receive an email invitation but will have to add the event manually to their calendar. You won't be able to see invitation responses, and the event won't keep up with group membership changes.

[ajojose33333344]

@newman thanks, I already knows about the same, the external is a member of this group with members having view members access.

[newman · Accepted solution]

It looks like the issue is the user has to actually be a member of the group and create the event from Google calendar.   Tested with the same email address (member of the group with view member access), sending invites from a non-google calendar and an invite from Google calendar.  The invite sent from a non-google calendar was not automatically added to the calendar.  The invite from Google calendar was automatically added to the users calendar.

I imagine this is expected behaviour, so you may want to put in a feature request.