Gmail Layouts not loading for users

[bethstaton]

ETA: Layouts worked for us BEAUTIFULLY until the first week of April 2024.

We are a tiny non-profit and rely heavily on Workspace. I have been encouraging my users to use the Layouts in Gmail.

• I have all of the access turned on for my users to utilize Gmail's Layouts. But they are still not able to save (and therefore can't share) layouts in Drive.
• The layout option appears for them, but doesn't load properly. Forgive the messy screenshots, but in duplicating their experience, this is what I see. They can choose one of the pre-made Layouts. In the preview it looks ok.
• But when they click to load it, the logo is not in the right place; in its spot is a spinning wheel that doesn't resolve. 
• When I close out, I get a "loading content" message. 

It's not urgent, but is something we had been relying on when it was easy and accessible. We just transitioned away from Spaces for a similar reason: it was so easy and accessible. But when it changed and was more embedded in Chat (which we don't use), it became obsolete for us. 

Any ideas, or is this another feature we just need to leave by the wayside?