Legitimate mail to a group is marked as spam

[Andrew_T]

First of all, yes, I've taken the following recommendation from this help article: https://support.google.com/a/answer/2567001

I've spoken with many Google Support reps on this issue, and am having a hard time finding other users in a similar predicament. Currently, we have both external and even internal users having their emails marked as spam, and therefore not getting their emails delivered to the groups. 

As mail spam settings within the admin console do not apply to group mailboxes, there is currently no way to fully bypass group spam filtering, which currently seems to be very aggressive. We have users who have been sending emails to these groups for months, and will randomly have their emails be marked as spam and undeliverable. Often the case, when investigation these emails, there is no "suspicious" content in the email at all - just text, no inline images, attachments, links, etc. We have a collaborative group email setup for incoming orders, and this is severely impacting our business. Is there any workaround for this?

[icrew]

HI @Andrew_T :

Have you tried the recommendations at https://support.google.com/a/answer/81126, especially the parts about SPF, DMARC, and DKIM? Those might help a bunch...

Hope that helps, at least a little,

Ian

[Andrew_T]

Thanks for the reply Ian. 

Yes, we are fully setup with SPF, DMARC, and DKIM. I've had some Google Support reps claim that some senders were not set up properly, but after consulting with them, verifying with https://toolbox.googleapps.com/apps/checkmx/, and even having our own users' messages classified as spam, this did not help.

[CalebSpring]

I know this is the best practice, however, does whitelisting domains of your clients help?

[Andrew_T]

Thanks for the reply, Caleb.

Settings within the admin console do not apply to google groups for some reason. If we were to whitelist anything, it would only apply to individual mailboxes, and not our groups.

[AELOPS]

I can confirm that this is indeed still the case.

[brianhinsley]

Following.  Any update on this?  Solved?  I have the same issue and would like an allowlist / spam filter by-pass for groups.

[AJNSutherland]

Couldn't get a solution to this other than changing the spam filter in personal email. In the Google Workspace group "Sales@JohnSmith.com" some group members had their emails directed to spam while others were directed to their inbox as expected. No reason at all for this and of course in some Gmail set-ups the Spam folder is not obvious. To get around this problem we simply created an spam email rule by going to Settings -> Filters & Blocked Addresses -> Create New Filter. In the pop-up box in the "To" section we simply added "Sales@JohnSmith.com" -> Create Filter -> Never Send to Spam. Bingo. Works like a charm!

[brianhinsley]

Thank you. I solved it by using Content Compliance to by-pass the spam filter.  Thanks for your response.  -- B