My account has been restricted

[kohestanimahdi]

I don't access some of the Google services like payment and cloud. when I open the payments.google.com, I get this error: "Multiple Google services

It looks like this account is associated with a country or territory where one or more Google services aren't available. Under Google’s Terms of Service, you no longer have access to these services."

I sent my identification documents more than 4 months ago. But, it is still restricted.

[DraztheNerd]

Are you accessing the Google Account from the country identified in the documents sent to Google? Note Google may be identifying your location upon your accessing the Google app due to the devices ip location.

Best,

Draz the Nerd

[kohestanimahdi]

I had access to the Google service from a restricted country someday. But, not, I moved to Europe and have the residency of that, but still, I can not access the services and restore my account.

[DraztheNerd]

Did you try to Change your home country or region?  Upon moving to a new country you must create a new payments profile. Learn how to create a new profile to change your home country.

Have you tried the following steps?

1. On your computer, sign in to Google Pay.
2. Go to Settings.
3. Under "Payments profile," next to "Country," click Edit .
4. From the message that opens, click Create new profile  Continue.
5. Choose the country to associate with the new payments profile.
6. Enter the address information.
7. Click Submit.

[kohestanimahdi]

The problem is that I'm unable to access the settings and when attempting to open the Google payment settings, the page redirects to a restricted page as shown in the image below.

[DraztheNerd]

What happens when you click on the verify your account location in the lower left corner?

[kohestanimahdi]

I submitted my verification documents 4 or 5 months ago, but nothing happened.

I did it again two weeks ago, but the same happened.

[DraztheNerd]

When you clicked verify account information did the next window provide any tips or contact information?

In the meantime have you changed the location settings on the device to where you are located now? 

Did you try changing the Google Account location settings?

You may also try contacting  Google Play support

[kohestanimahdi]

I have already changed my location in the google play settings. But, the problem still exists. 

I also tried to contact the support, but I haven't received any response

[DraztheNerd]

Did you try to change your devices location settings?

I imagine the paid Google Play Support may need to investigate the issue and are probably quite busy with consumers from around the world. So I wouldn't expect an immediate response.

How long ago did you contact support? I personally don't think it hurts to be a pest by consistently contacting support. There's an old saying in America that, "The squeaky wheel gets the grease"

[HosseinMohseni7]

داداش مشکلت حل شد؟

[kohestanimahdi]

بله. حل شد. تشکر

[pouriadaliri]

Hi, would you please share with me how you solved it? I've been suffering from this problem for almost two years.

[kohestanimahdi]

Hi Pouria,

My account was restricted because I accessed some of Google's services while in Iran. I recently moved to a European country and submitted the account verification form multiple times with my ID card and credit card statement. After submitting the form for a year, my account was finally activated last month.

[pouriadaliri]

Thanks for your response
The same for me. I moved to Canada two years ago and submitted my documents multiple times, but my account still hasn't been activated for over two years. Do you remember what option in the form when you were submitting your documents was the one you submitted and worked for you? I submitted many for my Google Pay and Cloud and Play! anything else I should submit?

[kohestanimahdi]

I experienced the same issue. I submitted for all the categories, but none of them worked. However, last time, I think I submitted for Google Pay and Google Cloud, but I'm not sure which one worked for me.

Only difference I can remember is that I set the language of the site to Farsi. while submitting the form 😊

[pouriadaliri]

Thanks for sharing your experience! I tried to use Google Cloud for my servers, but I changed it to Microsoft Azure for this issue. I hope Google will have better support regarding this issue in the future.

[Ochoga03]

Thanks for your response 

[Manikantan]

Help me my I'd also restricted service review 

[7by24info]

If you've already submitted your identification documents and your account is still restricted after several months, it's best to reach out to Google's support team directly for assistance. They will have access to your account details and can provide specific information about the status of your account and any necessary steps to resolve the issue. To contact Google support, you can visit the Google Help Center (https://support.google.com/) and navigate to the relevant section for account support. Look for options to contact their support team via email, chat, or phone. It's important to note that I'm providing this information based on general knowledge up until September 2021, and Google's support processes may have changed since then. It's always recommended to refer to the official Google support channels for the most accurate and up-to-date information regarding your account issue.

[lukas_horan]

Could you please try contacting Google Support? Alternatively for faster & quicker responses please refer to Google Help Communities... 

[jahanzaibgadi1]

your problem solved now or not? always here to help you,

[pouriadaliri]

No I havn't

[samannn]

i have same issue. i want to verify my google play console, when i want to do that, thsy ask me to create a payment profile, but my payment profile and some of google service is restricted.

i fill form several times, but they didnot give me any answer.