Over time, we had drive files and folders shared with users in not in our domain. We had them register their external email with Google so we can share with them (usually consultants that were just uploading files to us temporarily for a project).
Today we are trying to send these files and folders to a company that acquired us. We have created an account with Google Drive so the company can use their Sharegate tool to login to that account see all the files and download them to their side. Account for example, (PII Removed by Staff).
Our issue is that if the ownership of those files are not of file.transfer.yamana.com, sharegate will not see those files.
If I try the following:
- Go to the file/folder, click on share
- Click on (PII Removed by Staff) it will not allow me to transfer the ownership
- I cannot login to the owners account to transfer the ownership either because as I mentioned they are not a registered user in our domain, just an external address registered to google
- I tried GAM and it didn't work because the error is account not found which makes sense since the ownership is tied to an external email not in our domain.
In summary: has anyone run into this issue when ownership is tied to an external address rather than one within your primary domain? if so, how did you get the ownership transferred.
Any feedback if you have been through this is appreciated.
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