Solved: Old email address still visible in Workspace - Page 2

JamesvW · 12-15-2023 04:20 AM

Hi,

I've recently changed my first name and our administrator changed my Workspace email address accordingly (just the prefix before the @). However, in some cases my old email address is still visible. For example, when people log into their Workspace environment and see documents I've shared with them, or when people forward an e-mail to me (they see my new name, but my old email address).

Is there a way that I can fix this?
Thanks in advance!

Cheers,

James

Marcin_Milewski

Hey @JamesvW It is possible, the setting that controls it is global, and you can find it in the admin console. To switch this setting go to the Directory -> Directory Settings -> Contact Sharing, and click on 'Contact sharing' option - you will see all the possible settings:

Just pick as on the screen (Show only primary email address) and your alias won't be shown anymore.

Have a good day,
Marcin

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