Phone number verification problem

[Wajidali]

Hello,

I am Muhammad Wajid Ali and my email is <PII removed by staff>  and the number that i had used for making this Gmail is <PII removed by staff> I have the same issue as in this topic . Though, after 4 weeks it doesn't have any answer, so I'll try my luck of getting one.

I'm trying to log into my Google Workspace admin account but I'm stuck at "We've detected unusual activity on the account that you're trying to access. To continue, please follow the instructions below."

When I try to put my phone number, I get an error "This phone number has already been used too many times for verification.". When I try to put a different phone number, I get an error "This phone number cannot be used for verification."

There is no way to contact support and my phone numbers are completely valid, used in my personal accounts and verified multiple times. It seems like it's a problem on Google side.

Any way to resolve this, it's a big issue for my business?

[imran1234]

yeah, today I am facing the same issue. If you find any solution pls reply to me

[icrew]

See https://support.google.com/accounts/answer/114129?hl=en#:~:text=%22This%20phone%20number%20cannot%20....

This is a community site of people who run Google Workspace for their organizations around the globe. There isn't anyone here who can help with phone number verification issues, or consumer Gmail accounts more generally. You might want to try https://support.google.com/accounts/community

[ArpitKuzo]

Hello Muhammad Wajid Ali,

It seems like you’re experiencing a frustrating issue with Google’s phone number verification process, which can indeed impact access to critical accounts. Here are some steps and suggestions that may help resolve your problem:

1. Wait Before Retrying:
   If your phone number has been flagged as overused or restricted, waiting for 24–48 hours before attempting again can sometimes reset Google’s verification thresholds.

2. Use a Different Phone Number:
   Since you’re encountering issues with multiple numbers, consider trying a phone number from a different carrier or a family member’s number. Google’s system often flags numbers used across multiple accounts, even if they are personal. Ensure the new number hasn’t been associated with other Google accounts recently.

3. Access Google Workspace Support:
   As a Google Workspace admin, you’re entitled to priority support. Use the Google Admin Help Center to contact support directly:
   https://support.google.com/a/.
   You can also try signing into your Workspace admin console and navigating to the Support section to file a ticket or initiate a chat.

4. Clear Browser Cache or Use the Gmail App:
   Sometimes, cached data can cause issues during verification. Clear your browser’s cache and cookies or try using the Gmail app on your phone to log in. If possible, initiate the account recovery process through the app, as it may bypass the phone verification step.

5. Account Recovery Form:
   Use Google’s recovery form to regain access without relying on phone verification:
   https://accounts.google.com/signin/recovery.
   Provide as much information as possible during the process to validate your ownership.

6. Community and Official Forums:
   If none of the above solutions work, try posting your query in Google’s community forums where other users or moderators might suggest alternatives:
   https://support.google.com/community/.

7. Raise a Concern Through Social Media:
   Google Support is sometimes responsive on platforms like Twitter. Consider tweeting your issue to @GoogleWorkspaceor @Googlewith a polite request for assistance. Avoid sharing personal information in public posts.

If the issue persists, and it’s impacting your business significantly, escalating through paid support options or reaching out through your Google Workspace subscription benefits might be the quickest resolution.

Best of luck resolving this! Let me know if you need more detailed guidance.

[loundy_mark]

Arpit, It's generally not a good idea to use generative AI to answer questions in a forum like this.

[ArpitKuzo]

I agree that I used generative AI to generate the reply, but I researched and provided data to the AI. I believe that all the information is accurate, but I used the AI to presented it in a more convenient format.

[loundy_mark]

Please, feel free to use the tools of your choice, but generative AIs have a particular writing style that will (at least for me) make me doubt the content of anything factual written in that style.

[ArpitKuzo]

Thank you for your feedback. I understand your concern regarding the potential for generative AI to influence writing style and potentially impact the perceived authenticity of factual content. I will try to maintain a genuine and authentic tone in my writing for this forum, while also exploring the valuable insights that AI tools can offer. I appreciate you bringing this to my attention, and I will try to ensure that my contributions are both informative and trustworthy.

[loundy_mark]

Wajidali, Google has been having this problem with telephony providers for a couple of years. Some providers just aren't compatible with Google. The official reply from Google about this is to try a different provider or use a Google account rather than a phone number. There is no list of problem providers or compatible providers.

[Shizu]

Hello google team, 

Im in trouble my gmail opt is not received please solve my issue very thankful to you

Waiting for your reply

[webar1204]

Hello, I cannot provide phone number for verification, for email (PII Removed by Staff). 
"This phone number cannot be used for verification."

I tried 4 different number, but result is same. Please help and contact me throw this email (PII Removed by Staff)

[Hrmary4616]

Google also keeps putting someone else's number in my accounts