Why Google admin console always asking for SMS verification code

[hwlau]

We stopped using Google Workspace about 2 years ago and we have re-subscribed to Google Workspace yesterday.

The problem that we are facing is that every time when I (the administrator) tried to access Google admin console, it  prompts for SMS verification code even though have to enable the 2-step verification and also recovery email.

Here's the screen that appears when I choose "Admin" icon from the Google Apps option that is located at the top right (in the Gmail screen).

And, it has only 1 way to verify - send the SMS verification code.

This issue is annoying because we just re-subscribed and requires to do lots of configuration.

Appreciate any helps.

Thanks.

[KAM]

@hwlau Going to the admin panel will always trigger MFA for your accounts.  This looks different too like they are seeing a security concern.  Did you try the "More ways to re-verify" link?  -KAM

[hwlau]

When I clicked on the "more ways to verify" link, it only shows "2-step verification phone" option.

[KAM · Accepted solution]

It sounds like best practices weren't followed and only 1 option was selected when 2SV was set up .  I'm further guessing that phone is not available for you to get the code.

You'll need to look at this KB about recovering your super administrator access: https://support.google.com/a/answer/33561?hl=en

Regards,

KAM

[hwlau]

Thanks for the solution. I have tried to setup the recovery method. Will see if it works.

[stevelarsen]

I never seem to get this when I only use security keys on my account. It would be advisable to use this especially on your admin accounts