Solved: Why Google admin console always asking for SMS ver... - Page 2

hwlau · 10-02-2024 07:19 PM

We stopped using Google Workspace about 2 years ago and we have re-subscribed to Google Workspace yesterday.

The problem that we are facing is that every time when I (the administrator) tried to access Google admin console, it prompts for SMS verification code even though have to enable the 2-step verification and also recovery email.

Here's the screen that appears when I choose "Admin" icon from the Google Apps option that is located at the top right (in the Gmail screen).

And, it has only 1 way to verify - send the SMS verification code.

This issue is annoying because we just re-subscribed and requires to do lots of configuration.

Appreciate any helps.

Thanks.

KAM

It sounds like best practices weren't followed and only 1 option was selected when 2SV was set up . I'm further guessing that phone is not available for you to get the code.

You'll need to look at this KB about recovering your super administrator access: https://support.google.com/a/answer/33561?hl=en

Regards,

KAM

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Why Google admin console always asking for SMS verification code