others can't access files I've shared

Hi. I created a Google Drive account a few years ago and have been sharing files. Recently, several people have not been able to access files I've shared with them. I've received emails on their behalf and given them Viewer access, but they still can't see the files. Also, one person got this message: "Your account is managed by an organization that has this service turned off for its users...". I don't know what this is about. Can anyone help me figure out how to give access to everyone I choose?

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