I have two accounts and one of them has pauyment problems

[Nuvein]

Hi.

I have two accounts to indicate Google Wortkspace.

https://referworkspace.app.goo.gl/yNyk - its ok. you guys can transfer the money.

https://referworkspace.app.goo.gl/7hmM - two pending payments (I believe that is something wrong with my bank account)

Can you help me, please?

[Carolina-A]

Hi @Nuvein,

Thank you for reaching out!

Please edit your post, so that you are not sharing your email address publicly. You can share your referral link publicly instead.

I will reach out to the support team to see how they are able to merge your accounts. Unless you want to keep both accounts separate and just fix the account that is not set up yet?)

Let me know what you'd like to do. In the meantime I'll see that the support team reaches out to you soon

Thank you and happy sharing!

[Nuvein]

Thank you for answer it.

Carolina, I want to merge and leave this account data as reference: https://referworkspace.app.goo.gl/yNyk

[Carolina-A]

Hi @Nuvein,

Sure, I'll have the support team merge the accounts, so you can get paid through the payment profile that is working 

I'll reach out when I have heard back from them.

[Nuvein]

Hi @Carolina-A 

Any feedback abou it?

Tks!

[Nuvein]

Hi @Carolina-A 

Please answer me.

If you can't help me, please let me know.

Tks

[Carolina-A]

Hi @Nuvein,

I'm sorry for the delay. As this is a slightly different request than the usual, the support team it taking longer to get back to me. I'll let you know as soon as I hear back from them on your payment status.

Rest assured your accounts have been merged. Going forward you can use the referral link: https://referworkspace.app.goo.gl/yNyk 

[gioamato]

Hi there, i've got payment issues too. Tried to contact Referral Program support, Google Pay support, no luck. My referral link is https://referworkspace.app.goo.gl/CrmC

[Carolina-A]

Hi @gioamato,

Thank you for reaching out and providing your referral link.

I will let the support team know that you have reached out.

I'll let you know when I find out what your payment profile status is.

Happy sharing! 

[Carolina-A]

Hi @gioamato,

The support team reached out to me and let me know that apparently you have two payment profiles. The second account has been successfully completed however there is no money in that account. On the other hand the original payment payment profile that has not been completed has money sitting in that account. You should be able to access the original account linked to your outlook email g...a...@outlook.com and complete the steps by providing your bank information, then you will be able to access your referral rewards. 

[gioamato]

Hi there, thank you.

My outlook email is now in the same account with the linux.com email. How can I access the old account linked to the outlook mail? Is it possible to add the correct payment profile (the one receiving payments) to my current account?

[Carolina-A]

Hi @gioamato,

To answer your question about adding bank information to your account:

Accounts that are already set-up: You can receive money to this account for all future referrals.

Accounts that were created previously and have credit on them - Unfortunately any referrals that have already credit on them in the first account that was created cannot be transferred over to a new account. You would need to complete the payment profile for that account to retrieve the money.

Let me know if that helps, or if you need further assistance with that first account that was not yet completed

[Carolina-A]

Hi @gioamato,

Just checking in.

Are you able to access your original payment profile on pay.google.com and add you bank information? Or are you still not able to access your outlook email?

[gioamato]

Hi there, thank you for the support.

My outlook email is curretly tied to my new Google Account as a secondary email. So i'm currently unable to access the previous account. Could it be possible to move the payment profile on my new account?

[Carolina-A]

Hi @gioamato,

Unfortunately we cannot move the payment profile to another email address. Since your new Google account is tied to the outlook account, there is a small chance that you might be able to sign into your current account like you regularly would. Check the upper right corner where it shows your name, there may be a drop-down arrow that would allow you to toggle between payment profiles.

This has been the case with other users who had multiple payment profiles. However in those cases, all the payment profiles were tied to the same email, so it might not be the same the scenario in your case.

If your are not able to see that drop-down and toggle between payment profiles, we currently don't have another way to help other than ask that you sign in using that original email and original password. 

[gioamato]

Hi there,

i've checked my current google account and the payment profile isn't there. So i removed my outlook email from my current account to sign in using it, but there are no payment profiles.

How should i proceed now?

[Carolina-A]

Hi @gioamato,

Let's chat in the Direct Message.

Click the down-arrow next to your profile image in the Community and click Messages 

[gioamato]

Sorry to bother you... Any news?

[Carolina-A]

Hi @gioamato,

I have reached out to the support team again. I hope they get back to me soon.

Thank you for your patience 

[gioamato]

Hi there,

sorry again, any news?

Just received another email "Your payments are on hold"

[Carolina-A]

Thanks you for brining this to my attention. I have reached out to the payment team. I'll let you know as soon as I hear back from them

[gioamato]

Hi there, any news?

[elearningsoluti]

same I have same problem. that one reason hold me back for referral more customer. i cant get my bank infomration correction

[Carolina-A]

HI @elearningsoluti,

Could you please provide me your referral link? I can check with the support team to find out where the issue is during your payment profile set-up. Hopefully we can straighten it out so you get paid for your referrals

[elearningsoluti]

https://referworkspace.app.goo.gl/ncK7

[Carolina-A]

Hi @elearningsoluti,

Are you able to finalize setting-up your payment profile by following these instructions?

Could you please provide me more details on the difficulties you are experiencing? Click my profile name and send me a "Direct Message" with more information.

[Carolina-A]

Hi @Nuvein,

Your payment profile was set up correctly and you should have already been paid for your referrals

Congratulations!