Hello Everyone,
How Reliable are the audit logs?
Is anyone using Audit logs on regular basis to understand and validate issues faced by users.
In my case, we have over 2000 users that use the app on Daily basis. Naturally with these many users, they are bound to face issues. Sometimes the users report that they are not able to sync the app or sometimes they say that they synced the app but the data disappeared after syncing.
We use Audit logs to validate such cases and understand why the issue happened.
Now the question is How reliable are these audit logs? I have come across lots of cases where there was inconsistency between what the audit log says and the data we have.
For ex :
1) In the audit log, an entry can see it was a success but when we check in the DB, no row can be found. The audit log contains all the details of the row entered by user, but nothing is there in DB.
I have reported this dozens of time to appsheet but there is no clear answer to what is happening.
2) Sometimes the user says he synced the app and has screenshots to prove, but no record can be found in audit logs.
3) Sometimes the timestamps are all wrong and doesn't make sense.
I want to understand if we can rely on the audit logs for validation of such issues? Or is there any alternative way we can do this?
Thanks for reading this so far.
Hoping to get some clarification regarding this.
@Aleksi
@Koichi_Tsuji
@Mike_Procopio
@Joseph_Seddik
Tagging you guys since you have lots of experience and maybe you can share some insights from your experience.
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