Expression assistant not working properly

Koichi_Tsuji · 12-07-2022 07:33 PM

We are not able to add column as a list.

See the quick screenshot below.

Hitting "Insert as list" does not do the job.

dbaum

@Koichi_Tsuji wrote:

Insert as list

I've never seen that option, and don't find it in my app editor now. Is there an AppSheet option to enable it? Perhaps it's a browser extension?

Koichi_Tsuji

Im not sure why you are not seeing this option.

I m not installing any AppSheet related extension or add on to my browser for your guidance.

Steve

Project managers have been advising people to report bugs with new features to Support, so please contact AppSheet Support for help with this. Note that Support has recently been reorganized, so I've been led to believe there will be a better experience now.

Koichi_Tsuji

@Steve

I unwillingly throw the bug report through the form you shared with me. I know this is outside your range you look after, but I do have a bit of feedbacks.

There is no particular category "Bug" for the list. Only need to select "Other" to report a bug. Better to have "Bug" category, as I only use this form to register the bug, no other purpose.

Secondly, the mandatory field of app name.

I dont think this app name information is not helping support desk to track, find the app in problem. App name is a LABEL. It should be app unique ID, isnt it?

Koichi_Tsuji

@Steve

On the form, I entered the email address which is used daily (not used the account to login to this community) and submitted. I expected the auto message will come to email address I specified in this field, but surprising I recieved to community account email..... Then why we need to add email address field?

Steve

And this, too.

devingu

Hey Koichi, thanks for the feedback, we are planning to remove the email field if you log in.

Koichi_Tsuji

I have not saying to remove email field.

Actually we need that field.

Backing to 2016, I registered myself to this community using my free google accont. But I got new my new business email after starting my own venture which is my primary google email used daily. So when I post the support request, I wish to get the response back to my daily and primary email, otherwise i never notice the response back from your team.

My question was, on the basis of that, whay we are asked to fill in the email field. What was your intention?

Again, please do not drop the email fieild from the form, otherwise, I possibly get in more troubles.

devingu

We wanted to create a more flexible support experience for app creators. However, upon a closer look into the experience, we believe removing the field only when app creators are logged in will reduce confusions as well as improve security.

Totally understand you want to submit a ticket for another Email address. Here is how you can do it after the change:

If you want to submit a ticket for another Email address and get a response there, you can log out from the support "Contact Us" page, and at step 3, you will be asked to fill an Email address where the response will be replied to.

Koichi_Tsuji

Have another thing.

If we filled in the email address, naturally people will get expect the respnse will be coming this email. This is a quite common sense , I believe.

Steve

I've escalated this as well.

Steve

I went ahead and escalated this internally.

Koichi_Tsuji

Thanks, mate.

Koichi_Tsuji

I know it is always difficult to handle and deal with the possible bug report from the users. I m no offending anyone, but some reported bug report is really not a bug , but due to miss handling by the app creators which cause the additinal burden to the support team.

But im not sure if all those reports are directed to the support desk without getting throug this community. Commuinity (at least this exceptional community) has been working to correct app creator to let them understand it is not a bug, but it was caused by your miss handling.

In this sense, the community has been working as the first filter to detect the "authentic" bug and eliminating miss reporting.

AppSheet is now asking not to post the possible bug on this community but direct to the support desk through the form. Im really worry about the quality of the support will be improveing without the input by the community member to help to determine the alleged problem is really the issues or caused just miss handling by the users.

Here in my country, there are idioms, which I cant perfectly transrate but...

Two heads are better than one.
Four eyes see more than two

Google translate told me in this way....

Koichi_Tsuji

When i noticed a possible bug, what i do first is to check the community if others are reporting the same.

But Appsheet new support desk is asking not to direct through the community but fill the privae forms, then we are not able to detect who is reporting what issues, making us blind on the possible bug.