The problem impacts email clients on macOS and iOS (tested Sparrow and integrated mail app).
We are a partner. We just switched over a new client to Google Workspace. Many users are unable to set up Apple mobile devices with Gmail. We created a test account and tried and found that we are also having the same issue. It is isolated to this one domain and Apple devices, from what we can tell. The accounts do set up as expected when using the Gmail app or the web, so we know the accounts are ok.
In some cases, after setting up email in iOS settings, the inbox will load and then immediately go offline. In other cases, users are in a loop (after successfully authenticating with our MFA users are redirected to the setup screen to choose an account type). Has anyone run into this before?
LinkedIn
Twitter
