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mike_ctint
Bronze 3
Bronze 3
Since ‎06-01-2023
‎03-20-2025

My Stats

  • 19 Posts
  • 1 Solutions
  • 2 Likes given
  • 18 Likes received

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Recent Activity

Dialogflow CX Conversation with "Undetermined" Channel

10-29-2024
Hi,In the conversation history, there are a bunch of conversations with "Undetermined" as the channel. And there are something strange too. e.g. The "Turns" are always 1. The "Duration" are always 0m00s and the "Language" is "en-US" instead of "en".A...

Entity Type Disappear

06-25-2024
Hi,I am migrating the new changes of dev chatbot to product chatbot in Dialogflow CX.The way I do it is exporting all the intents of the dev chatbot and then import them in production chatbot. But I found that although it keeps the labelling of entit...

0% Escalation Rate in Dialogflow CX

06-13-2024
I am looking at the Escalation Rate in "Analytics" of Dialogflow CX. Even the conversations are successfully escalated to live agent, the rate is still 0%.In the docs it seems there is a flag for identifying whether the conversation is successfully e...

Conversation History in Dialogflow CX

05-09-2024
While I am not enabling the BigQuery export in Dialogflow CX agent, how long would the conversation history be kept under the Conversation history tab? Is it kept for eternity?

Dialogflow CX Environment Automatically Select the Latest Version

08-23-2023
Hey Community,I encountered this weird problem. When I create a new version (v1.0.4), in the Environment I see that the version is automatically switched to v1.0.4. Even after I select v1.0.3 and save it. I still see v1.0.4 after re-open. This is the...
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